ࡱ> Root Entry Fmn8__nameid_version1.0(`| `i__substg1.0_00020102*__substg1.0_00030102*RbNqOX %$ !"#&p*+,-./012345678:;<=>?@ABCDEFGHIJKLMQPRj_'ca `defghWorstuvwxyz{|}~__substg1.0_0E1D001F*8__substg1.0_1000001F*,.)__substg1.0_10090102*9)__substg1.0_1035001F*-1;tsy !()0139:<>?@ABCEFGQRVWXYZ[\]^_`abcdephnoNew ticket submission from Provision-ISR website [Provision-ISR International]<7OKZ5RLZQX8_63510b834427b_3af8fc1750cb_sprut@zendesk.com><7OKZ5RLZQX8@zendesk.com> <7OKZ5RLZQX8_634fde201c920_2f1043c2621b1_sprut@zendesk.com> <CAFGWV_9amultipart/alternative; boundary="--==_mimepart_63510b83974cf_3af8fc1751f8"; charset="utf-8"7bitnHG9`@0! @0!  4y&7@9K`;%̀N?r8J@4ATkNBJCr`8JD4O0(kNP8Q#j-R$j-d eBpq*mNu vw x}% P=kN J %0ۀN   B@0|`5v9B 0 J 0?? hh"" .j-=   ) e@*j-e'ՀN-micgmlns+nTGbor Merv MascoSMrovision-ISR website [Provision-ISR International]SMTP:SUPPORT@PROVISIONISR.ZENDESK.COMRe: +nTMolnr Zsombor MASCO Kft.SMTPcctv@masco.huMolnr Zsombor MASCO Kft.+nTEliran (Provision-IS__substg1.0_003D001F*__substg1.0_003F0102*r__substg1.0_0040001F*2__substg1.0_00410102*R International)SMTPsupport@provisionisr.zendesk.comEliran (Provision-ISR International)+nTMolnr Zsombor MASCO Kft.SMTPcctv@masco.huMolnr Zsombor MASCO Kft.+nTProvision-ISR __substg1.0_0042001F*H__substg1.0_00430102*r__substg1.0_0044001F*2__substg1.0_004F0102*InternationalSMTPsupport+id5909@provisionisr.zendesk.comProvision-ISR InternationalSMTP:CCTV@MASCO.HUSMTP:CCTV@MASCO.HUSMTPsupport@provisionisr.zendesk.comNew ticket submission from Provi__substg1.0_0050001F*"6__substg1.0_00510102*#__substg1.0_00520102*$__substg1.0_0064001F*+%__substg1.0_0065001F*&@__substg1.0_0070001F*'__substg1.0_00710102***__substg1.0_0075001F*!+sion-ISR website [Provision-ISR International]:#Ͻ:쳮 SLIW2U&{PSMTPcctv@masco.huSMTPcctv@masco.hu+nTEliran (Provision-IS__substg1.0_0076001F*,__substg1.0_0077001F* "-__substg1.0_0078001F*.__substg1.0_007D001F*'%Return-Path: <support@provisionisr.zendesk.com> Received: from mail.masco.hu by mail.masco.hu with LMTP id UCA/K4ULUWPhMQAA4cjfOQ (envelope-from <support@provisionisr.zendesk.com>); Thu, 20 Oct 2022 10:49:09 +0200 Return-path: <support@provisionisr.zendesk.com> Envelope-to: cctv@masco.hu Delivery-date: Thu, 20 Oct 2022 10:49:09 +0200 Received: from outbyoip8.pod17.euw1.zdsys.com ([188.172.137.8]:39520) by mail.masco.hu with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from <support@provisionisr.zendesk.com>) id 1olREi-0003Ji-Bj for cctv@masco.hu; Thu, 20 Oct 2022 10:49:09 +0200 Received: from zendesk.com (unknown [10.218.152.97]) by outbyoip8.pod17.euw1.zdsys.com (Postfix) with ESMTP id 4MtLql5QClz14K2s for <cctv@masco.hu>; Thu, 20 Oct 2022 08:49:07 +0000 (UTC) Date: Thu, 20 Oct 2022 08:49:07 +0000 From: "Eliran (Provision-ISR International)" <support@provisionisr.zendesk.com> Reply-To: Provision-ISR International <support+id5909@provisionisr.zendesk.com> To: =?UTF-8?B?R8OhYm9y?= =?UTF-8?B?IE1lcnbDsw==?= Masco <cctv@masco.hu> Message-ID: <7OKZ5RLZQX8_63510b834427b_3af8fc1750cb_sprut@zendesk.com> In-Reply-To: <CAFGWV_9a+6FqCFSmNrOzp6NqfuDYS6kW_2ZYsvcyWOrWjTbQ7Q@mail.gmail.com> <7OKZ5RLZQX8_634fde201c920_2f1043c2621b1_sprut@zendesk.com> References: <7OKZ5RLZQX8@zendesk.com> <7OKZ5RLZQX8_634fde201c920_2f1043c2621b1_sprut@zendesk.com> <CAFGWV_9a+6FqCFSmNrOzp6NqfuDYS6kW_2ZYsvcyWOrWjTbQ7Q@mail.gmail.com> <001c01d8e45f$022ed7c0$068c8740$@masco.hu> Subject: Re: New ticket submission from Provision-ISR website [Provision-ISR International] Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_63510b83974cf_3af8fc1751f8"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-9999137996049 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 36a2547 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk2; t=1666255747; bh=x9+QnLvi6nMEWEI/YRDpOMDM+EYXx4hEpyLxGpOOXCk=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=Bew/JYMWqQSb5Sk66CTlujU578F2vMkPv55uUtHZDt5KQuRB1lW91Zyqr4HNC/6PInj4VLib97TPTxDQ6EJ+McCfDYdAqi5cq1uS/WGXMe5K7Urf+iTwyWLDFS8NRyr+9c7Rm21aGNCHG9qtzP3Mu5sbjHYwdhhVwShVRbYxNiUhmRs34BKEPXGh1dfPMi0aQ0aGGQ3y16qdejzdaZfZ2jxK7cKra+5UMizPFmEJdCnaDm4b3DQz5Rm9cyv6YY9qcZC7KYWQSLcXXefaspb1WMBT8OnG4o7fbcKRyCkNTTPmGWefkbTs7jM3uPBTGJOQ1Dso5KLiV+RUIsXAdRYj2g== X-Spam-Status: No, score=-7.5 X-Spam-Score: -74 X-Spam-Bar: ------- X-Ham-Report: Spam detection software, running on the system "mail.masco.hu", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Your request (5909) has been updated. To add additional comments, reply to this email. Eliran, Oct 20, 2022, 11:49 GMT+3 Hi MervB good morning how are you today? Content analysis details: (-7.5 points, 10.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: masco.hu] 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] -7.5 USER_IN_DEF_SPF_WL From: address is in the default SPF welcome-list -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain 0.0 KAM_SHORT Use of a URL Shortener for very short URL -0.5 ENV_AND_HDR_SPF_MATCH Env and Hdr From used in default SPF WL Match 0.0 T_REMOTE_IMAGE Message contains an external image -0.3 DKIMWL_WL_HIGH DKIMwl.org - High trust sender X-Spam-Flag: NO X-EsetId: 37303A29E9306E54677666 __substg1.0_0C190102*/__substg1.0_0C1A001F*$&2H__substg1.0_0C1D0102*4%__substg1.0_0C1E001F*%)5R International)SMTPsupport@provisionisr.zendesk.comEliran (Provision-ISR International)SMTP:SUPPORT@PROVISIONISR.ZENDESK.COMSMTPsupport@provisionisr.zendesk.comGbor Merv Masco__substg1.0_0C1F001F*6@__substg1.0_0E02001F*(*__substg1.0_0E03001F*__substg1.0_0E04001F*#37$@W`e" =9QH)]םD4Oq˅-P ,C7Vʅ *9j )Q2?p\ev (<fwE F3New ticket submission from Provision-ISR website [Provision-ISR International]<7OKZ5RLZQX8_63510b834427b_3af8fc1750cb_sprut@zendesk.com><7OKZ5RLZQX8@zendesk.com> <7OKZ5RLZQX8_634fde201c920_2f1043c2621b1_sprut@zendesk.com> <CAFGWV_9aYour request (5909) has been updated. To add additional comments, reply to this email. <https://secure.gravatar.com/avatar/b452ed491b67a6b6eadaf85517ee23ee?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> Eliran (Provision-ISR International) Oct 20, 2022, 11:49 GMT+3 Hi Merv good morning how are you today? Not problem, the download link for the apk file is: https://www.dropbox.com/s/zpxoi86l6kz0avy/ProvisionCam2_1.10.1_v4527_GooglePlay.apk?dl=1 Best regards, Eliran Natan Technical Department <https://www.provision-isr.com> ________________________________ Provision-ISR Israel 11 Atir Yeda st Kfar Saba Israel LEADING A REVOLUTION IN CCTV CYBER SECURITY ! <https://www.youtube.com/watch?v=yJnceSk0ZM4&t=2s> <https://secure.gravatar.com/avatar/bce7684db9980c54ad252e1f6817dcba?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> Gbor Merv Masco Oct 20, 2022, 11:36 GMT+3 Hello Eliran! I would like to ask for that link, to share with specific clients, and gether information if it solves the problem. Thank you in advance. <https://masco.hu/provision-isr> dvzlettel: | Best regards, Gbor MERV (Mr) CCTV Manager MASCO Biztonsgtechnikai s Nylszr Automatizlsi Kereskedelmi Kft. 1131 Budapest, Reitter Ferenc utca 166. +36 1 390 4170 +36 70 437-7974 cctv@masco.hu <mailto:cctv@masco.hu> www.masco.hu <http://www.masco.hu/> <https://secure.gravatar.com/avatar/b452ed491b67a6b6eadaf85517ee23ee?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> Eliran (Provision-ISR International) Oct 19, 2022, 14:23 GMT+3 Hi Merv, Look, I have a beta app version of the Cam2 to the android device (v1.10.1.4527), that is only beta testing right now.. not to send it public. Maybe the customer need to make update to the Cam2 app. I can send you the apk link for that app but is only for that specific customer. Please send me message back about it. I would very much appreciate feedback from you regarding this issue.. is it resolved in the new version or not. Thank you & best regards, Eliran Natan Technical Department <https://www.provision-isr.com> ________________________________ Provision-ISR Israel 11 Atir Yeda st Kfar Saba Israel LEADING A REVOLUTION IN CCTV CYBER SECURITY ! <https://www.youtube.com/watch?v=yJnceSk0ZM4&t=2s> <https://secure.gravatar.com/avatar/9028936117beedc6dfe18fe7c2a9a791?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> Filippo Oct 19, 2022, 12:01 GMT+3 You have a new support ticket from Merv Gbor Country : Hungary Email : cctv@masco.hu <mailto:cctv@masco.hu> Telephone Number : +36704377974 -- I need assistance with : Mobile App Mobile App : Provision Cam2 App Version : Latest Phone OS & Version : Samsung S10+ Problem Description : Hello! Our client has truble connecting to her newly installed recorder (SH-5200A5N2L). Ont the Installers iphone it works perfectly and the other other installer's android phone also works(so-so), but the clients newer samsung phone works very unreliaby. The clients older (installed 2 years ago) recorder works perfectly with the new phone but the new recorder is not as good. Is there something thay can do for better performance or there will be an updete for the app, that is better optimalised for newer android phones and newer recorders?Wed, 19 Oct 2022 03:56:24 -0500 Message us on <https://wa.me/972508137116> This email is a service from Provision-ISR International. Delivered by Zendesk <https://www.zendesk.com/support/?utm_campaign=text&utm_content=Provision-ISR+International&utm_medium=poweredbyzendesk&utm_source=email-notification> [7OKZ5R-LZQX8] )’LZFu   rcpg125ahtml11bid0 'ch set238 PVUu2Xu3FW0| ;o05r `cP d36 4 *\g3 s19@3c !Pead > L%#/$?%O'